Refund Policy for [SUPERKART INTERNATIONAL LLP]
Effective Date: [11/OCTOBER/2024]
At [SUPERKART INTERNATIONAL LLP], we want you to be fully satisfied with your purchase. If you are not happy with your product, we’re here to help. Please read our refund policy to understand your rights and how we handle returns and refunds.
1. Eligibility for Refunds
To qualify for a refund:
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The product must be returned within 10days of the delivery date.
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The product must be unused, unworn, unwashed, and in the same condition as you received it.
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The product must be in its original packaging, with all tags and labels attached.
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Products marked as final sale or non-returnable are not eligible for refunds.
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For hygiene reasons, certain products such as [e.g., undergarments, socks, etc.] cannot be returned.
2. Process for Requesting a Refund
To initiate a refund, follow these steps:
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Contact our customer support team at online.thesuperkart@gmail.com or +91-9910548899 to request a return authorization.
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You will receive instructions on how and where to send your returned product.
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Include the original order receipt or proof of purchase with the returned item.
3. Return Shipping
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Customers are responsible for paying the return shipping costs unless the product received was damaged, defective, or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
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If we determine the product is damaged or defective, we will cover the cost of return shipping.
4. Refund Processing
Once we receive and inspect your returned product:
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You will receive an email notification confirming the receipt and approval (or rejection) of your refund.
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If approved, your refund will be processed, and the original method of payment will be credited within [5-7 business days].
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If the refund is rejected due to non-compliance with our return policy, the product will be returned to you, or no refund will be issued.
5. Exchanges
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We offer exchanges for defective or damaged products. If you need to exchange an item, contact us at online.thesuperkart@gmail.com for further instructions.
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We can also assist with exchanging sizes or colors, subject to product availability.
6. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
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First, check your bank or credit card statement, as it may take time for your refund to be officially posted.
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Contact your bank or credit card company for additional information.
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If you’ve done all of this and still have not received your refund, please contact us at online.thesuperkart@gmail.com or +91-9971387386
7. Non-Refundable Items
Certain products are not eligible for refunds, including:
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Gift cards
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Final sale items
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Custom or personalized products
8. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at online.thesuperkart@gmail.com with details and pictures of the issue. We will arrange for a replacement or refund.
9. Cancelling an Order
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Orders can only be cancelled before they are shipped. Once an order is shipped, it must follow the standard return process.
10. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us:
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Email: online.thesuperkart@gmail.com
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Phone: +91-9971387386
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Address: A-42, Gate no.-4, Mayapuri Industrial area, Phase-2, New Delhi-110064
