Return Policy for [SUPERKART INTERNATIONAL LLP]
Effective Date: [11/OCTOBER/2024]
At [SUPERKART INTERNATIONAL LLP], we aim to provide a hassle-free shopping experience. If you're not satisfied with your purchase, you can easily return it by following our return policy outlined below.
1. Eligibility for Returns
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Products can be returned within [10 days] of the delivery date.
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To be eligible for a return, items must be unused, unworn, unwashed, and in the original packaging, with all tags and labels intact.
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Some products, including final sale items, custom or personalized products, and certain hygiene items (e.g., undergarments, socks) are not eligible for returns.
2. How to Initiate a Return
To initiate a return:
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Contact our customer service at online.thesuperkart@gmail.com or +91-9971387386 with your order number and reason for the return.
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We will provide instructions on how and where to ship your returned item(s).
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Be sure to include a copy of your order receipt or proof of purchase with the return.
3. Return Shipping
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Customers are responsible for the return shipping costs unless the product is damaged, defective, or an incorrect item was sent.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or undelivered return shipments.
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If you receive a damaged or defective item, we will provide a prepaid return shipping label.
4. Inspection and Refund
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Once your return is received and inspected, we will notify you via email of the approval or rejection of your return.
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If approved, a refund will be issued to your original payment method within [5-7 business days].
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If rejected, we will return the product to you, and no refund will be issued.
5. Non-Returnable Items
We do not accept returns on:
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Gift cards
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Final sale or clearance items
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Custom or personalized products
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Hygiene products such as undergarments or socks, unless faulty
6. Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you need to exchange an item for a different size, color, or product, contact us at online.thesuperkart@gmail.com. We will assist with processing the exchange, subject to availability.
7. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
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First, check your bank or credit card statement, as processing times may vary.
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Contact your bank or credit card provider to verify if the refund is being processed.
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If you’ve done this and still haven’t received your refund, contact us at online.thesuperkart@gmail.com or+91-9971387386.
8. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please email us at online.thesuperkart@gmail.com with photos and a description of the issue. We will arrange for a return or exchange at no additional cost.
9. Cancelling an Order
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You can cancel your order if it hasn't been shipped. Contact us as soon as possible to cancel the order.
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Once an order is shipped, it cannot be cancelled, but you can return it following the steps above.
10. Contact Information
For questions or concerns regarding this return policy, please contact us:
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Email: online.thesuperkart@gmail.com
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Phone: +91-9971387386
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Address: A-42, Gate no-4, Mayapuri Industrial area, Phase-2, New delhi-110064
